CyberPower is seeking a dynamic Credit and Collection Specialist to join our Accounting team. This role will be responsible for monitoring credit exposure and proactively managing customer accounts. The ideal candidate will ensure that collections tasks are completed in a timely manner while guaranteeing company and departmental policies are followed. If you enjoy engaging customers and have experience in proactive credit and collections, this role is for you!

REQUIREMENTS

• Minimum 3 years of proactive credit and collection experience.
• Proficient in Microsoft Office applications including Dynamics Great Plains, Excel, Word, etc.
• Familiar with D&B Credit Reporting.
• Ability to research and verify customer deductions.
• Excellent communications skills (written and verbal) to effectively communicate with our customers and our team members.
• Strong sense of initiative, urgency, accuracy, and follow through.
• Ability to work independently as a self-motivated contributing team member.
• Professional, high level of integrity, and confidentiality.
• Highly organized, detail oriented, and analytical.
• BS/BA degree desired. Preferably in Business Administration, Accounting or Finance.
• National Institute of Credit Management (NACM) and Credit Business Fellow (CBF) Certification desired.
• Professional written, verbal and interpersonal communication skills that produce desired results.
• Ability to effectively present information and respond to questions from internal and external customers which includes coworkers, managers, customers, regulatory agencies and vendors.
• Capable of reading and interpreting information, such as reports, general correspondence and policy guidelines, with the ability to share with others as needed.
• Ability to use a computer and standard business and other work-related software with minimal instruction.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions and decimals.
• Excellent active listening, decision-making, team building and customer service abilities.
• Ability to work and prioritize independently with the capacity to collaborate with others.
• Excellent time and organizational abilities with the ability to seek assistance in a professional manner.
• Ability to manage multiple and varied projects simultaneously with minimal supervision while maintaining attention to detail.
• Capable of demonstrating an understanding of, and being sensitive to, serving a culturally diverse customer base.
• Demonstrated ability to learn and apply newly acquired feedback, skills, and knowledge.
• Ability to maintain confidentiality and comply with professional ethics and standards.
• Ability to learn and apply new competencies and information as to enhance individual job performance and make recommendations to the department.
• Proficient in Salesforce and Microsoft Office applications including PowerPoint, Excel, Word, etc.
• Flexible, organized, personable; professional attire required.

• Effectively evaluate customers’ credit conditions and assign appropriate credit limits and payment terms.
• Monitor credit exposure and performance of customers to proactively manage customers’ accounts within assigned credit limits and payment terms.
• Negotiate credit limits and payment terms when customers are unable to meet established credit terms.
• Establish and maintain customer credit files.
• Communicate effectively and establish good working relationships with customers to ensure prompt payment of outstanding balances.
• Ensure collection calls are properly documented and commitments are followed up on.
• Research and provide back up for deductions and request remittance advice for assigned accounts.
• Improve the overall quality of accounts receivable by maximizing accounts receivable turnover and minimizing risk of bad debts.
• Work and communicate effectively with AR Insurance Company to have our AR insured properly.
• Oversee freight claim submissions, AR customer statements, AR credit and debit memos and customers’ deduction follow up for assigned accounts.
• Work diplomatically and effectively across cross-functional teams.
• Physical attendance is an essential function of this position.
• Performing all other duties as assigned.