This position is responsible for managing all collections related functions in the organization. General responsibilities will include knowledge and interaction with Property Operations, Accounting, Cash Management, Executive staff and third party business associates for all of the company business entities. The key function of this position is to provide adequate reporting, controls and guidance in these respective areas to minimize collection loss. There are three core focus areas for this position:

• Front End – Focused on the screening process and managing delinquent accounts during residency with the intent to minimize monies owed at move-out.
• In House Collections – Focused on attempting to collect debt owed at move-out prior to submitting accounts to a collection agency with the intent to minimize accounts that need to be sent to collections.
• Back End – Focused on managing the collection agencies to monitor their performance and effectiveness at collecting our accounts with the intent to maximize collections

The successful candidate will possess strong analytical skills, be career driven, and be able to handle multiple duties and responsibilities in a fast-paced environment with minimal supervision. This individual will be an energetic, highly organized team player who is willing to go the extra mile to move up in their career.

REQUIREMENTS:

• Prefer a Bachelor’s Degree in a related field and 4-5 years experience in Collections with a proven progression of responsibility. Property Management experience preferred, but not required. Knowledge of Yardi and Quick Books software is helpful.
• Intermediate knowledge of Microsoft Office is required, advanced knowledge is preferred.
• FDCPA Certification preferred.
• In office setting, this position is NOT remote
• Passing a pre-employment drug screen and background check
  Job Type: Full-time
  Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Dublin, OH 43017 (Required)

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (Required)

Work Location: In perso

GENERAL RESPONSIBILITIES:

• Provide recommendations for changes in the screening process to obtain a better clientele of resident, with minimal impact to occupancy.
• Provide recommendations and support to Property Operations as to how to collect from a current resident.
• Create training materials/programs for specific issues that may be identified.
• Weekly review of all residents that have given notices to vacate and have delinquent balances. Work with the Regional Manager to assist the property manager to get those funds collected.
• Oversee the position reviewing the collection accounts for residents that have moved out with a balance due.
• Review and maintain the collection logs that detail the collection activity post move-out and prior to submitting the account to a collection agency. Follow up with the Regional manager if you observe a manager making no efforts to attempt collections.
• In addition to the Property Manager making collection efforts prior to submitting an account to a collection agency, the Collection Manager is also responsible for attempting to collect on these accounts. The Collection Manager receives a portion of an approved bonus based on the amount collected.
• Responsible for timely and regular transmissions of accounts to the respective collection agencies.
• Collection Manager is responsible for providing timely and accurate reporting to Executives on accounts submitted to the agencies and the results of those agencies’ collection efforts including both Collection Placements and Collection Income. These reports are to be no less frequently than monthly.
• Collection Manager is responsible for managing the relationship with the collection agencies and identifying deficiencies in the efforts/results of such and making recommendations to Executives if a change is necessary.
• The Collection Manager is a leadership position and is expected to provide thoughtful and complete guidance to executives on collection issues. The Manager should become extremely knowledgeable in Yardi and the specific reporting that can be used to analyze, evaluate and make recommendations to Executives for revenue enhancement and/or cost containment practices. (i.e. submitting accounts to the credit bureaus on current residents).
• Weekly, go to a property that has collection issues and identify the problems causing the issue and make recommendations to Executives.
• Work with the Internal Auditor and manage the timely response and resolution of Help Desk issues related to Collections.
• Schedule and lead monthly update meetings for executive management on the three core collection areas.
• Monthly review of 25% of all new move-ins, within each respective region, the screening reports to be sure that we are not accepting risk-laden residents. Provide a report to Executives on the results of this review.
• Other tasks and projects as necessary

This position is responsible for managing all collections related functions in the organization. General responsibilities will include knowledge and interaction with Property Operations, Accounting, Cash Management, Executive staff and third party business associates for all of the company business entities. The key function of this position is to provide adequate reporting, controls and guidance in these respective areas to minimize collection loss. There are three core focus areas for this position:

• Front End – Focused on the screening process and managing delinquent accounts during residency with the intent to minimize monies owed at move-out.
• In House Collections – Focused on attempting to collect debt owed at move-out prior to submitting accounts to a collection agency with the intent to minimize accounts that need to be sent to collections.
• Back End – Focused on managing the collection agencies to monitor their performance and effectiveness at collecting our accounts with the intent to maximize collection