ABOUT US

ASSA ABLOY Door Security Solutions Canada is a leader in providing comprehensive security and life-safety solutions for commercial buildings, including healthcare facilities, schools, universities, and military institutions. We offer a full suite of support services—from LEED consultation and code compliance to access control integration and technical support—by leveraging the strengths of our industry-leading door and hardware brands.

THE OPPORTUNITY

We are seeking a Credit and Collections Analyst to join our team in Vaughan, Ontario. In this role, you will play a key part in supporting our top-line growth, profitability, and free cash flow, while minimizing bad debt risk and ensuring compliance with company payment terms.

QUALIFICATIONS

• College or university degree.
• CCP designation or enrollment in the CCP program is required
• 3–5 years of relevant experience in credit and collections.
• Strong understanding of receivables management principles.
• Proficiency in Microsoft Office, especially Excel.
• Experience with JD Edwards is an asset.
• Bilingual in French is an asset but not required.

• Review customer accounts in accordance with credit policy.
• Proactively contact delinquent customers via phone and email to secure payments or commitments.
• Develop and maintain a structured collection follow-up process.
• Communicate with customers to resolve credit and collections issues.
• Investigate and resolve customer deductions and chargebacks; determine credit eligibility.
• Manage and resolve disputes through consistent follow-up until resolution.
• Collaborate with sales and credit teams to address credit limit concerns with minimal customer disruption.
• Handle customer concerns professionally and promptly.
• Release customer orders daily.
• Perform account reconciliations and assist with cash application as needed.
• Escalate high-risk or problematic accounts to the Credit Manager.
• Support additional credit-related tasks as required.