Credit and Collections Analyst

at  ASSA ABLOY

COMPANY: ASSA ABLOY DOOR SECURITY SOLUTIONS CANADA

Reports to: Credit Manager
Location: Vaughan, Ontario Canada
ASSA ABLOY Door Security Solutions provides end-users (healthcare facilities, schools, universities, military, commercial buildings, etc.) with unsurpassed security and life-safety solutions and the essential support services (LEED consultation, code compliance, access control system integration, product research, and selection, specification writing services, technical support, etc.) to ensure well-functioning doorway systems in the commercial building industry. This is all accomplished by combining the strengths of industry-leading door and hardware brands.
We are seeking a Credit and Collections Analyst to be based in our Vaughan, Ontario location.

JOB SUMMARY

In this role as a Credit and Collections Analyst, you will contribute to our top-line growth, profitability, and free cash flow metrics while minimizing the risk of bad debt losses and maintaining compliance with company payment terms.

EDUCATION AND EXPERIENCE

• College or University degree, and 3 - 5 years related experience.
• Excellent knowledge of receivables management and concepts to perform tasks listed.

• Review customers and their accounts as defined by the credit policy.
• Call and / or email delinquent customers regularly to obtain a payment or commitment to pay.
• Develop and maintain a collection follow up process.
• Maintain communication with all customers regarding credit and collections issues and initiate necessary procedures or actions required to resolve the matter.
• Follow-up on all customer deductions or chargebacks to ensure the proper backup is received; advise the customer if credit will be denied or processed.
• Address and resolve new disputes. Regular and repeated follow up to be done until the dispute is resolved either by payment or credit.
• Liaise between credit and sales groups to ensure customer credit limit issues are resolved with minimum disruption to the customer.
• Effectively communicate and handle all customer concerns.
• Daily release of customer orders.
• Account reconciliations.
• Cash application when needed.
• Perform other related responsibilities.