Vacancy Title: Credit and Collections Associate - Apprenticeship
Vacancy Location: Dunmurry, Belfast, Northern Ireland
Engagement Type: Full time, Hybrid, 2 Years Fixed Term Contract

THE ROLE:

Here at Survitec, we are currently recruiting for a Credit and Collections Associate to join our Credit and Collections Team based in Dunmurry as an apprentice.

YOUR NEW ROLE

Are you currently studying at a Further Education college and currently studying a level 2 or 3 course? Are you interested in earning while you’re learning. Not only is this an opportunity to get a step closer to qualifying, but this will give you first hand experience of working in a fast-paced finance team who work on a global scale.
Are you passionate about Finance, Accountancy or have a strong interest in Business and eager to launch your career alongside a global team of finance experts while studying? We are looking for driven individuals with a can-do, intellectually curious attitude to join our Purchase to Pay Apprenticeship Programme!
This role reports to the Credit and Collections Team Lead. It is focused on locating and notifying customers of delinquent accounts; receiving payment and ensuring accurate application of payments to customer accounts; preparing statements and records of account and escalating failure to pay

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Perform credit checks and accurately record outcomes
• Follow up on overdue accounts and contact customers to arrange payments
• Resolve customer invoice disputes to ensure timely, full payments
• Communicate with customers about account issues and payment options
• Record and update account and collection activity using internal systems
• Manage correspondence and maintain accurate records
• Organise your own workload to meet performance targets and SLAs
• Take part in training and development to build your skills and knowledge
• Contribute to a positive, inclusive, and values-driven team culture
• Support a safety-first working environment in line with Survitec values