Job Title: Credit and Collections Coordinator
Location: Chattanooga, TN
Reports to: Accounting Manager
About Grain Craft: Grain Craft is a company that is committed to our team members. We offer generous benefits with a focus on three guiding pillars: Driven With Purpose (We Make Every Day Count), Relationships Are Everything (Meaningful Connections Fuel Our Success), and Right Always Wins (We Never Compromise on Safety, Quality, and Commitment). These pillars are the bedrock of Grain Craft’s high-performance culture. We champion an intensely collaborative and creative environment, a diverse and inclusive culture, and continuous learning and development opportunities for professional growth. Our pillars are real and lived out every day in action, and our mission has never changed.

SUMMARY:

The Credit and Collections Coordinator is responsible for collection of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

QUALIFICATIONS:

• Two year degree or equivalent experience in related field
• Minimum of three (3) years of collection experience
• Ability to perform at high levels in a fast paced ever-changing work environment
• Ability to anticipate work needs and follow through with minimum direction.
• Basic accounting knowledge in order to interpret customer financial statements/strengths/weaknesses
• Effective customer service skills
• Effective writing and professional communication skills
• Experience utilizing Microsoft Office, Internet, and other related computer skills
• Ability to work independently, be a self-starter, and energetic.
• Ability to be assertive and organized in collection of past due accounts
• Ability to demonstrate good common sense and sound judgement
• Ability to listen, communicate (written and verbal), excellent grammar, spelling and proofing reading skills, and follow-up effectively with the sales team and customers

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret common readings and contracts. Ability to respond to common inquiries and effectively present information to supervisor and team members.

MATHEMATICAL SKILLS:

• Ability to apply basic algebraic and statistical concepts as needed relating to common job-related tasks.

ESSENTIAL RESPONSIBILITIES:

• Collect past due accounts by conducting collection calls and establishing relationships with customers
• Take ownership of the customer collections
• Provide support to sales and supply chain personnel to control credit exposure, effect timely payment, and minimize risk of customer disputes
• Resolves invalid or unauthorized deductions including return, chargeback, rebate, and invoice deductions by following company deduction procedures
• Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, and claim damages from customers
• Interface directly with customers to develop and implement workout plans to bring their accounts into compliance. This may include researching and addressing customer questions, resolving outstanding issues, providing back-up or past invoices, etc.
• Provide customer service and develop relationships with internal/external customers
• Minimize bad debt risk, maximize accounts receivable collections
• Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account. Maintain a weekly log of all activities and outcomes for reporting on progress and issues to the Credit/Collection Manager
• Reconcile customer statements/billings and generating credits and rebills
• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes and initiatives
• Communicate credit department and company payment policies
• Actively participates and communicates in a team-based work environment that makes up the Credit Department
• Participate in process improvement projects, and support other management directives as assigned
• Uses decision-making and judgment to determine which accounts are priority accounts to collect, when to follow-up and/or involve Credit Manager/Sales.
• Maintain regular and punctual attendance
• Performs other duties as assigned

NON-ESSENTIAL RESPONSIBILITIES:

• Enters EDI invoices into various customer websites