Innovative Chemical Products Group (ICP) is a leading formulator and manufacturer of specialty coatings, adhesives, and sealants serving the building and construction end markets. Founded in 2015 by a private equity firm, ICP has scaled rapidly through organic and acquisition growth into one of the largest coatings, adhesives, and sealants companies in North America providing products which encompass the “building envelope” from roof to flooring and outdoor spaces. ICP is headquartered in Andover, MA and Tampa, FL and has manufacturing and distribution sites in the US, Canada, the UK, Australia and Japan.
We are looking for an energetic and experienced Collections Specialist to join our finance team. As part of our team, you will be responsible for resolving customer questions and issues, reviewing credit limits and ensuring timely collections for your customer portfolio. Our ideal candidate can have tough discussions with customers, while building strong relationships. The Accounts Receivable team works collaboratively and values contributors who make working together fun.

• Maintain close customer relationships to ensure prompt payment per terms.
• Identify trends that may indicate customer financial difficulties and proactively address.
• Provide insights and suggestions for credit limits. Review customers that go on credit hold.
• Collaborate with the sales, billing, customer service and cash applications teams to set up customers for success and address issues.
• Share opportunities for process improvements as a key member of the AR team.
• Document activity in YayPay and apply team processes in collection efforts.
• Support audits and internal projects, as needed