JOB SUMMARY:

We are looking for an individual who has great customer service that will work with our customers on collection of payments due to Jenne. You will handle these accounts by communicating via e-mail and by phone in a professional manner and build a relationship with the customer. In this fast pace role, you will be able to encounter many interactions throughout Jenne and build a career.

REQUIRED SKILLS/ ABILITIES

• Drive for Results - Sets clear and lofty goals and pursue them with enthusiasm and energy
• Customer Focus – Establishes and nurtures relationship
• Interpersonal Skills – Builds constructive and effective relationships
• Listening Skills – Takes time to digest what he or she hears before responding
• Personal Development - Is dedicated to continuous learning and self-improvement
• Organizing - Handles multiple projects simultaneously and efficiently
• Planning – Sets priorities and time parameters to accomplish tasks and projects
• Integrity and Trust – Is widely trusted and seen as a direct, truthful individual

EDUCATION AND EXPERIENCE

• High school diploma
• 2+ years’ experience in a customer service or business to business environment
• Office Suite (Excel, Word, PowerPoint, and Outlook)
• Great customer service skills
• Good communication skills
• Strong analytical skills

PHYSICAL REQUIREMENTS: (IN COMPLIANCE WITH ADA)

• Ability to sit at a computer terminal for long periods of time.
• Ability to lift 5lbs.
• This position is essential, and the employee must be physically in attendance at their designated workstation at our headquarters or home office location during normal business hours designated for this position.
• Ability to travel up to 0% percent of the time.

DUTIES/RESPONSIBILITIES

• Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customer
• Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent
• Daily follow up with customers to ensure account portfolio is up to date
• Determines whether customers qualify for credit hold release for orders under threshold by researching the customers’ payment history
• Offers payment options to customers as needed
• Effectively communicate with sales representatives, customers, coworkers, supervisors and managers; in written and verbal form
• Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.