KNOWLEDGE, SKILLS AND ABILITIES:

• Good communication and organization skills.
• A professional telephone manner.
• Ability to multi-task in a fast-paced work environment.
• PC skills; including Word, Excel and Internet.

PREFERRED EDUCATION AND QUALIFICATIONS:

• Three years of credit/collection, accounts receivable or related experience.

ESSENTIAL FUNCTIONS:

• Review accounts and determine the direction to take to collect outstanding passed due balances.
• Make collections calls and determine, within prescribed guidelines, payment plans consistent with maintaining a continuing sales relationship.
• Research and resolve account problems. Determine the facts, analyze them and follow up until the project is completed
• Provide support for new application processing and file updates, by conducting a credit investigation and making a recommendation for approval with the respective credit manager. Final approval is done by respective credit manager
• Physical attendance at work is an essential function of the Credit Association position. Job requires frequent interactions and face to face with co-workers.
• Provide additional support.
• Maintain knowledge and understanding of current laws, regulations, and legal issues as they pertain to credit, collection activities and other job duties.
• Performs other related duties as assigned.