POSITION SUMMARY:

We are seeking a detail-oriented and experienced Credit and Collections Specialist to join our team. This hybrid role is responsible for managing the credit assessment and collections process to ensure timely payments and minimize financial risk. The ideal candidate will have strong analytical skills, be proficient in Excel, and have hands-on experience with ERP systems.

QUALIFICATIONS:

• Previous experience in credit and collections (minimum 2–3 years required).
• Proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data sorting/filtering).
• ERP system experience (e.g., SAP, Oracle, NetSuite, or similar).
• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively in a hybrid work environment.
• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
  Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan.
  Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

KEY RESPONSIBILITIES:

• Manage the collections process for a portfolio of customer accounts to ensure timely payment.
• Evaluate new and existing customers for creditworthiness and recommend credit limits.
• Monitor customer accounts and follow up on overdue invoices via phone, email, and written communication.
• Resolve billing discrepancies and negotiate payment arrangements when necessary.
• Maintain accurate records of customer communications and payment status in the ERP system.
• Collaborate with internal departments (Sales, Customer Service, Finance) to resolve customer issues.
• Prepare aging reports and provide regular updates on collection status to management.
• Assist in month-end closing activities related to accounts receivable and collections.
• Ensure compliance with company credit policies and procedures.

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual’s skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs