JOB SUMMARY

The Clerk, Collections performs a wide variety of basic credit and collection functions, supporting the team in managing customer accounts, payment processing, and credit risk documentation.

EDUCATION & EXPERIENCE

• Required: High school diploma or GED; 0–3 years of related experience.
• Preferred: High school diploma or GED with additional/specialized training; 0–4 years of related experience.

• Review and monitor credit sources, customer applications, and delinquent accounts.
• Obtain necessary information from credit organizations, banks, and loan associations.
• Maintain records of credit risks, delinquent accounts, and incomplete files.
• Send follow-up letters to customers to encourage payment of delinquent accounts.
• Contact customers by phone to determine reasons for overdue payments and review contract terms.
• Receive and post payments to customer accounts.
• Record and update customer financial status and collection activity.
• Sort and file correspondence.
• Perform other related duties as assigned.