EDUCATION LEVEL

Bachelor’s Degree in Business or related field.
Requires 3 years of relevant experience.

JOB DESCRIPTION

Should the successful applicant be a Unifor Unit 1 bargaining unit member, who meets the eligibility conditions of Article 19.02 of the Unifor Unit 1 Collective Agreement, then the Limited Term Assignment will be defined as a Career Growth Opportunity in accordance with Article 19 of the Unifor Local 5555 Unit 1 Collective Agreement.

Develop and deliver credit and collections programs for University receivables. Administer collections activity, financial reporting and recovery process to maximize University revenues while at the same time maintaining customer good will toward the University. Provide ongoing financial advising and counselling services to students, parents, including reviewing accommodations, support resourcing, budgeting, financial forecasting and account management while complying with institutional policies, provincial and federal regulatory and statutory requirements

• Develop and deliver credit and collections plans and communication schedules.
• Conduct one-on-one financial advising appointments for students to review issues and customize solutions for financial health, and continued success.
• Negotiate customized re-enrolment and payment plans with debtors, debt collections, collection agencies and credit bureaus.
• Provide ongoing advising, support and advocacy across campus for students needing financial accommodations.
• Develop and cultivate working relationships with a variety of stakeholders, both internal and external to the University
• Act as business process owner and trainer for collections modules.
• Act as main point of contact and key liaison for collection agencies and credit bureau operations.
• Collect, analyze, assess, and summarize information relevant to the decision making process and develop recommendations for final approval and implementation.
• Actively attend, develop and deliver financial presentations at internal and external events.
• Complete timely and regular reporting relating to collections. Determine success, trends, benchmarks and identify when/if issues arise.
• Assist with the development, recommendation and implementation of University financial policies, plans and guidelines regarding collections and management of customer accounts.
• Investigate, analyze, calculate, adjust and explain account activity to others.
• Prepare month reporting for management regarding customer accounts recommended for collection agency placement.
• Analyze customer accounts and external funding documents to create workable financial plans.
• Plan and coordinate a variety of events and activities such as training sessions, meetings and information sessions.
• Explain detailed account activity to stakeholders including but not limited to, students and parents.
• Coordinate with University offices and the OMBUDS on escalated cases to resolve.
• Create, edit and update a variety of information sources, including website, brochures, posters, bookmarks, signage and social media
• Participate in the selection process of collections agency.
• Review contracts between University and Collection Agencies and make recommendations.
• Read and interpret government and legal documents

Job Description:JD0374

Qualifications:

• Bachelor’s Degree in Business or related field.
• Requires 3 years of relevant experience.

EMPLOYMENT EQUITY STATEMENT

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.
The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.
The University seeks qualified candidates who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives, and especially welcomes applications from indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, and persons who identify as 2SLGBTQ+.
As part of McMaster’s commitment, all applicants are invited to complete a confidential Applicant Diversity Survey through the online application submission process. The Survey questionnaire requests voluntary self-identification in relation to equity-seeking groups that have historically faced and continue to face barriers in employment. Please refer to the Applicant Diversity Survey - Statement of Collection for additional information.

Job applicants requiring accommodation to participate in the hiring process should contact:

• Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or
• Faculty of Health Sciences HR Office at ext. 22207, or
• School of Graduate Studies at ext. 23679

to communicate accommodation needs.

INTERVIEW EXPERIENCE

At McMaster University, we believe in a comprehensive and inclusive interview process. Our interview methods encompass a variety of approaches that allow our hiring teams to provide a flexible and accessible experience for engaging with our candidates. Throughout your recruitment process at McMaster, you may be requested to participate in a variety of formats, that may include in-person, virtual or recorded interviews. If you have any questions as you move through the hiring process, please reach out to talent@mcmaster.ca or the HR contact associated with your position of interest.

Please refer the Job description for details