DPD Ireland leads the field in next day parcel delivery throughout Ireland, with 35 regionally based collection and delivery depots and a state of the art central sorting hub in Athlone, Co. Westmeath.
We are looking for a Credit and Billing Manager to join our team and ensure that customers are billed the correct amount for each job that we deliver and also to maximize debt recovery while maintaining positive customer relationships.
The Billing and Collections Manager responsibilities include working with customers to reconcile billing issues, working with the accounting department to ensure all accounts are up to date, and helping with the training of new employees in the billing department.
Ultimately, you will work directly with customers to ensure all bills are accurate, along with other departments in our company as needed.

REQUIREMENTS AND SKILLS:

• Proven work experience as a Collections and Billing Manager or a similar role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Excellent interpersonal and supervisory skills.
• Ability to act with discretion, tact, and professionalism in all situations.
• Relevant training and/or certifications as a Collections and Billing Manager.
• Proven track record of meeting or exceeding collection targets.
• Strong understanding of financial statements and credit evaluation.
• Excellent attention to detail, ensuring accuracy in all records and communications.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.

• Oversee the preparation of invoices and statements.
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment.
• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed.
• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate at risk accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Oversee the communication with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, sales, CRM and customer service, to resolve complex or escalated customer issues.
• Oversee the preparation of invoices and statements.
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment.
• Review work of billing staff to ensure accuracy, resolving inconsistencies as needed.
• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Review and evaluate at risk accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
• Oversee the communication with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
• Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
• Collaborate with cross-functional teams, including legal, finance, sales, CRM and customer service, to resolve complex or escalated customer issues.
• Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.Manage a team of goods in transit insurance agents to ensure prompt, accurate and timely processing of claims liasing with customer services, sales, finance and security when necessary.