Summary of Primary Functions:
Dobbs Equipment is looking for a Credit Administrator. The Credit Administrator is responsible for managing the credit risk and receivables of an assigned area with the objective of maximizing profits and aiding the sales department in achieving their targeted goals. This position has responsibility for receivable collection, credit investigation and account establishment.
Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)
- Manage assigned accounts to maintain low levels of delinquency. Collects past due accounts utilizing technology and collection strategies. Gathers relevant market information and negotiates payment plans with past due customers. Customer visits as needed.
- Build and maintain strong working relationships with assigned Dobbs’ customers providing necessary documentation to resolve any outstanding issues. Negotiate and determine best approach with customer on payment of account delinquencies.
- Build and maintain strong working relationships with internal business partners (VP’s, GM’s. sales and operations), utilizing clear and frequent communication. Assist Credit Manager with training.
- Develop, prepare, and review daily, weekly, and monthly reports related to outstanding receivables. Prepare, schedule, and lead weekly/monthly calls with branch management to review past-due customer accounts.
- Establish credit limits, as well as increases and decreases when needed. Reviewing, and Approving/Declining branch credit, terms, override requests.
- Credit analysis of new customers utilizing financial statement analysis, credit bureau reports, customer history, and branch feedback. Entry of new customer accounts in computer database.
- On-going credit analysis of existing customers, reviewing credit lines and customers with changing trends. Providing increased credit adjustments as appropriate, utilizing financial statements, credit bureau reports, customer’ pay history and branch feedback.
- Review and provide credit decision on parts, service, rentals, demo, and RPO transactions, authorizing additional sales to customers as needed.
- Utilizing tools to secure transactions with liens and file UCC’s as needed. Preparation and sending of collection and demand letters as needed.
- Analyzes and prioritizes litigated and defaulted accounts according to the level of risk and exposure. Makes recommendations to corporate management on engagement of resolution
- Utilize Collection Management System (CMS) consistently to assure appropriate notes are made on account activity.
- Assists with account reconciliation and resolutions for misapplied cash.
- Prepares bad debt write off requests for non-finance charge related bad debt.
- Prepares release of liens, notice of non-payments, proof of claims, and sworn statements of accounts, as needed. Communicates and provides mentoring to Branch Administrators regarding notice to owner, lien, bond and/or release of lien issues.
- Manage customer PowerPlan and interal credit line based on needs. Communicates with customer and Credit Manager to request increases. Assists in obtaining required documentation for PowerPlan as requested. Assists with rejected PowerPlan invoices that have billed in house by communicating with GM, VP and applicable branch personnel for resolution.
- Scanning of documents into Performa relating to legal files, credit applications, credit bureau reports, bankruptcy, and related documentation.
- Establish both internal and Powerplan accounts as requested.
- Perform account maintenance as needed.
Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Valid Drivers License
- Accounting experience
- Credit/Collections experience
Education, Skill, and/or Experience Requirements:
- College Degree in Finance/Accounting or a minimum of three years in Credit and Collections.
- Strong ability in negotiation and conflict resolution skills.
- Ability to multi-task in a fast-paced environment with proficient follow-up.
- Ability to manage positive relationships, both internally and externally, and holding teammates and customers accountable.
- Positive attitude, excellent communication skills (verbal and written), and good organizations skills.
- Good understanding of credit reporting agencies such as Equifax and Cortera, as well as basic understanding of financial statements.
- Strong computer skills – Excel, Word, PowerPoint
- Willingness to travel as needed. Less than 10% of the time.
- Knowledge of related federal and state laws affecting and governing collection activity.
- Knowledge of related federal and state laws affecting bankruptcy.
- Knowledge of Uniform Commercial Code (UCC)-Revised Article 9 or equivalent legislation.
- Strong problem-solving skills.
- Must be able to self-manage/self-motivate.
- PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Quick learner with the ability to think out of the box.
- Positive attitude, good organizations skills.
- Understanding of credit and collections.
- Ability to multi-task in a fast-paced environment.
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