JOB SUMMARY:

After a training period the incumbent will be responsible for collecting funds from customers within company guidelines, resolving invoice disputes, and building credit files. The range of responsibility is variable/geographic as is number of accounts.

REQUIRED / DESIRED KNOWLEDGE, EXPERIENCES AND SKILLS:

• Must have over 3 year’s experience as a senior collector/credit manager, preferably in a corporate global environment
• Must possess solid analytical and research skills, balanced with solid interpersonal communication skills
• Experience working with automated accounting systems (i.e. JD Edwards, MAS 200)
• Profiency in Microsoft Excel
• Knowledge of credit checking procedures required
• Must be focused, dependable and flexible. Must be able to manage multiple prioirites and prioritize workload
• Must be able to work independently, make sound decisions and have a professional demeanor
• Ability to effectively communicate in English required

EDUCATION/CERTIFICATIONS:

• Bachelor’s degree in Accounting is preferred.

• Consistently analyze the customer ledger to extract collectible items, to uncover offsetting and unapplied items and to identify disputed items
• Contact customers and internal sources to facilitate payment
• Inform manager of serious collection issues and any major changes in account status
• Assist manager in establishing credit files for new and existing accounts, and with periodic credit review of select customers (methodology to be determined as part of Global effort to establish regular ‘rolling’ credit reviews for select customers). This entails obtaining a D&B report, bank and trade references, and financial statements (as needed)
• Review quotes and purchase orders for ‘T’ coded customers and authorize or deny shipment
• Submit monthly reports; analyze. Ad-hoc reporting
• Perform Cash Application tasks when necessary
• Work closely with Sales, Customer Service, Data Management, and Accounting
• Credit card processing and reconciliation
• Prepare customer statements of account
• Prepare quarterly business reviews.
• Send weekly sales reports for 7 account executives in North America
• Review accounts for offsets and possible refunds daily
• Prepare refunds for processing
• Other tasks may be assigned