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Job Description Summary:
Summary:
Responsible for managing accounts receivables for inactive, active, and special collections needs.
Job Description:

Essential Duties and Responsibilities include the following (other duties may be assigned):

• Review and discuss status of delinquent accounts and upcoming due dates.
• Send notifications and call customers to resolve outstanding balances based on standard processes.
• Make payment arrangements, processes payments by phone, and answer inbound calls from customers regarding collections inquiries.
• Perform account reconciliations, research misapplied payments, direct deposit errors and work with internal teams to correct.
• Initiates and completes suspend, disconnect and restore orders.
• Identifies issues for customers and works with internal departments to resolve.
• Prepare write-offs, credit/debit adjustments, and third-party agency documents as needed.
• Provide “World Class” customer service when communicating with customers both internal and external.
• Review potentially new and existing accounts for risk and credit approval.
• Assists in special projects and other duties as assigned.
• Meet/exceed KPI’s. expected reliability standards and service levels as assigned by management.
• Upholds Fusion Communications’ company virtues.
• Confidentiality - Adhere to Corporate Compliance program.

Knowledge, Skills and Abilities Requirements:

• Excellent customer service skills
• Excellent communication skills (verbal and written)
• Ability to exercise tact and good interpersonal skills
• Ability to work with minimal Supervision
• MS Word and MS Excel

Education and/or Experience Requirements:

• High School Diploma or GED, Associate Degree in Business preferred
• 2 years’ experience in credit and collections

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities

• Review and discuss status of delinquent accounts and upcoming due dates.
• Send notifications and call customers to resolve outstanding balances based on standard processes.
• Make payment arrangements, processes payments by phone, and answer inbound calls from customers regarding collections inquiries.
• Perform account reconciliations, research misapplied payments, direct deposit errors and work with internal teams to correct.
• Initiates and completes suspend, disconnect and restore orders.
• Identifies issues for customers and works with internal departments to resolve.
• Prepare write-offs, credit/debit adjustments, and third-party agency documents as needed.
• Provide “World Class” customer service when communicating with customers both internal and external.
• Review potentially new and existing accounts for risk and credit approval.
• Assists in special projects and other duties as assigned.
• Meet/exceed KPI’s. expected reliability standards and service levels as assigned by management.
• Upholds Fusion Communications’ company virtues.
• Confidentiality - Adhere to Corporate Compliance program