At Golden Windows we are a proudly Canadian, family owned, windows and doors manufacturer based in Kitchener, Ontario. Founded in 1961, we have a highly skilled, craftsman-oriented workforce that produces energy efficient aluminum, wood and vinyl windows and doors distributed across Ontario and the United States.
At Golden Windows our success is directly linked to our culture; what we believe, how we behave and the outcomes we produce. Our core values of Caring, Integrity, Teamwork and Work Ethic are the foundation that engages our hearts and minds and helps us execute our vision and mission every day.
We are currently looking for a Credit Collections Analyst to join our Finance Team (this position is 100% in office).
The position, under the direction of the Credit Manager, is primarily responsible for contacting customers regarding overdue accounts and ensuring timely collection of outstanding invoices, while maintain positive customer relationships.

EDUCATION/KNOWLEDGE/EXPERIENCE:

• 2 or more years of experience in B2B Collections
• CCP designation or post-secondary education in business administration, accounting or bookkeeping
• Experience in construction credit
• Microsoft Office—An intermediate level is required. (For example, the candidate must be proficient in using Excel charts, pivot tables, and V-lookup.)

• Manage accounts receivable, including collections, credit limit administration, and billing dispute identification and resolution.
• o Initiate contact with customers to secure payment of outstanding invoices through calls, emails, and other timely and insightful methods.o Research and resolve dispute issues in a timely manner.o Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessaryo Analyze account balance and status to recommend credit holds due to non-payment.o Analyze and monitor lien rights per the Construction Acto Document the outcome of all customer communications
• Serve as the point of contact for inquiries, requests and issues related to accounts receivable
• Perform customer financial analysis to recommend and establish credit limits.
• Monitor lien rights
• Process progress reports and schedules of values of contracts
• Identify opportunities for process improvements to increase efficiency
• Other duties as assigned