This role delivers accurate and efficient credit control, by building and maintaining strong relationships with internal and external customers. The Credit Controller is responsible for managing national debtors’ ledger and payments are collected on time. Outstanding debt is minimized to maintain healthy cash flow, resolve account queries, escalate to debt recovery, and chase outstanding payments. A strong customer service focus is required.

QUALIFICATIONS & EXPERIENCE:

• Experience with ERP systems and credit management software.
• Demonstrated record of improving credit control processes and reducing bad debt.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
• Strong time management and organisational skills, with the ability to prioritise tasks and meet deadlines.
• Proficiency in accounting software and Microsoft Office Suite, particularly Excel, SNOW, and SalesForce
• Ability to work independently and as part of a team.
• Knowledge:
• Understanding of accounting principles, collections practices, and relevant regulations.
• Understanding finance selling models

ADDITIONAL REQUIREMENTS:

• Technological Proficiency: Competence in using Microsoft Office Suite (Excel, Word, PowerPoint). PowerBI, Signavio Robotics|D365
• Continuous Improvement: Commitment to staying updated on industry developments, regulatory changes, and best practices in credit risk and accounts receivable management.
• Continuous Learning: Willingness to pursue relevant professional development opportunities.

• Ensuring adherence to company policies and procedures.
• Proactively monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
• Maintain accurate and up-to-date customer records
• Maintain generic debtors’ mailbox through ServiceNow
• The ability to reconcile complex accounts
• End-of-month reporting on arrears with comments and actions
• Engage with customers to establish payment plans, negotiate payment terms, and resolve billing inquiries or disputes.
• Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions by phone, email, or reminder and negotiating payment plans.
• Drive reductions in unapplied cash balances
• Support the collection team during staff absence to ensure the monthly targets are met
• Collections management, highlighting areas of concern or improvement opportunities with Collections Supervisor
• Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.
• Participate in quarterly extended Finance Group ANZ|APAC Connection Day