Credit & Collections Specialist at Reliable Heating & Air

Kennesaw, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Credit Management, Collections, Account Adjustments, Invoice Discrepancies, Delinquency Reduction, Communication, Account Research, Reporting, Lien Preparation, Payment Verification, A/R Reconciliation, Email Management, Credit Worthiness Evaluation, Problem Solving, Analytical Skills

Industry

Consumer Services

Description

Summary The Credit and Collections Specialist is responsible for providing customer service regarding credit and collection issues, collection process, account adjustments, and the ability to resolve invoice discrepancies. In addition, the role is responsible for reducing the delinquency for assigned accounts. They must communicate effectively with operations management regarding customer accounts in a timely manner. Notifies customers with overdue accounts, compiles credit information from financial institutions, and helps investigate reason for overdue accounts. Essential Functions * Make daily collection calls. * Conduct account research and analysis. * Prepare and maintain various reports. * Send statements to customers. * Interact with customers to resolve outstanding issues. * Prepare collection letters, notice of intent to lien, and lien documents as required. * Verify payment history and collection status. * Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process. * Inquire as to problems or delays with payment of delinquent invoices * Reconcile customer A/R accounts as needed. * Maintain and resolve email requests. (waivers, billing issues, short pays, references, etc.) * Work with attorneys on collection issues * Work with Sales Reps daily to evaluate potential consumer’s credit worthiness * Perform other assigned tasks and duties necessary to support the Accounts Receivable Department Knowledge, Skills & Experience: * High School Diploma or equivalent required. * Bachelor’s Degree preferred, or equivalent combination of education, training, and experience2 years or more Accounts Receivable and Collection experience required. * 1 year or more consumer credit experience; be familiar with personal credit reports and Credit Safe processes. * Basic understanding of leasing programs and residual values * Demonstrated ability to use Microsoft applications, specifically Excel (advanced Excel a plus) * Setting up Lien's and Lien release experience is a plus. * Excellent analytical, problem solving, and research skills. * Ability to perform at high levels in a fast-paced ever-changing work environment. * Strong oral and written communication skills “Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable). Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.”

Responsibilities

The specialist handles customer service for credit and collection issues, manages the collection process, resolves invoice discrepancies, and is responsible for reducing delinquency for assigned accounts. Key functions include making daily collection calls, conducting account research, preparing necessary legal documents like lien notices, and reconciling customer A/R accounts.