Full job description

Job Overview

We are seeking a proactive and driven Credit Controller to join our finance team. The successful candidate will be responsible for managing customer accounts, reducing aged debt and ensuring timely collection of outstanding payments while building strong customer relationships.

Key Responsibilities

• Debt collection through phone, email and written correspondence.
• * Investigate and resolve invoice queries, short payments and disputes with internal stakeholders.
• * Produce aged debt and transaction reports, highlighting risks and collection performance.
• * Set up and maintain direct debit facilities, mandates and monthly reporting.
• * Process card payments over the telephone and allocate cash accurately.
• * Reconcile customer accounts, clearing debit and credit balances.
• * Manage customer accounts and monitor credit limits.
• * Process client refunds and bank payments in line with company procedures.

Skills & Experience

Previous Credit Control or Accounts Receivable experience, strong communication and negotiation skills, excellent attention to detail, good Excel knowledge and a professional customer-focused approach.

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