Credit Control Advisor
Title: Credit Control Advisor
Department: Credit Risk
Location: Chandlers Ford/Hybrid
Salary: £26,208
Hours: 40 (8am-5pm, Monday-Friday)
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset?
Do you have experience working within a credit control or similar environment?
If so, we have a great opportunity for you to join our Credit Risk team as a Credit Control Advisor.

ABOUT US

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.
Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.
Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!
Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”.
Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.
Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

LI-TW1 #LI-Hybri

As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer.
Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.

Day to day, you will;

• liaise with internal and external stakeholders;
• ensure customer records are kept up to date;
• complete any queries within agreed SLA’s.