KNOWLEDGE/SKILL/EXPERIENCE

• Focused on delivering outstanding customer service to both customers and colleagues.
• The ability to manage difficult conversations and embrace change.
• The ability to communicate clearly and confidently with a range of people.
• Strong organisational or administrative skills with attention to detail and a methodical approach.
• Commercial acumen with the ability to understand the onward impact/consequences.
• IT literate and a comprehensive understanding of Windows based programmes to include Word and Excel and

conversant with various business operating systems.

• Experience of 2/3 years credit control
• Strong teamwork skills

Behaviours

• Demonstrate a willingness to work positively within a team to achieve goals and excellence in service delivery.
• A positive proactive approach to continuous improvement.
• Great communicator
• Analytical and inquisitive by nature. Exceptionally organised, logical and methodical.
• Solutions driven through a pragmatic and energized approach to tasks.
• Persistence and tenacity.

Demonstrate assertiveness without being aggressive.

PURPOSE OF THE ROLE:

The role is responsible for raising concession invoices, ensuring customer accounts are settled in a timely manner,
managing the receivables ledger and keeping bad debt to a minimum. A further key component of the role will be in
managing and reconciling supplier rebates.
The role has a strong commercial bias and is more dynamic than a traditional credit control position, focused on a
positive customer experience and not just focused on debt collection. Suited to a proactive, solutions driven individual
who has a tenacity to resolve situations and strives for a positive outcome and best possible customer experience.
Potential for the role to develop.

KEY RESPONSIBILITIES

• To manage and process all billing including Site Concessions and Utility invoices / Transport Recharges and Ad Hoc invoicing
• Timely statement production for all agreed accounts
• Cash collection and following up on overdue payments.
• Dealing with high volumes of calls and emails, with the ability to prioritise effectively.
• Aged debt reporting with the responsibility of reducing and maintaining debtor days.
• Liaise with the Property team and Centre representatives in order to raise monthly concession invoices in a timely manner
• Working closely with the Buying Team to ensure correct monitoring and calculations of rebates
  Raising rebate invoices to suppliers in a timely manner and ensuring direct cash settlement or liaising with AP team to ensure invoice offset

Assisting with Cashflow forecasting

• Working closely with the central finance team to provide input and support where needed.
• Providing back up within other areas of the AR Team, developing a good understanding of the monthly cash reconciliation
• Assisting the AR Manager when required