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Credit Control Assistant (Debt Collection) at Konew FinTech Corporation Limited

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Phone Dunning, Debt Collection Agencies Monitoring, Dispute Resolution, Reporting, Administration, Clerical Support, Interpersonal Skills, Negotiation, Problem-Solving, Self-Motivation, Working Under Pressure, MS Office Proficiency

Industry

Financial Services

Description

Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time Perform phone dunning and/or reminder message to delinquent clients in professional manner Communicate and monitor performance of appointed external parties including debt collection agencies, etc. Liaise with different internal parties in resolving disputes and outstanding accounts Prepare debt collection status report Provide general administration and clerical support to the team Handle enquiries related to collection matters Participate in ad-hoc projects as assigned Tertiary education, or equivalent qualifications at HKQF level 3 Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations Proficiency in both English and Chinese Strong self-motivation, with ability to work independently and under pressure Good interpersonal, negotiation and problem-solving skill Maintain a positive, empathetic and professional attitude toward customers at all time Proficiency in MS Office Immediate available is highly preferred Attractive remuneration package Career progression opportunities Discretionary performance bonus Medical & Dental insurance Birthday leave Anniversary leave Study leave Study subsidy scheme Employee property loan / personal loan scheme Numerous other staff benefits

Responsibilities

The assistant will closely monitor post-loan cases to identify overdue repayments and minimize credit losses, performing phone dunning and sending reminders to delinquent clients professionally. Responsibilities also include communicating with and monitoring external debt collection agencies and liaising internally to resolve outstanding accounts.