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Credit Control Assistant (Debt Collection) at Konew FinTech Corporation Limited
Hong Kong, Hong Kong Island, Hong Kong S.A.R. -
Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Debt Collection, Credit Control, Phone Dunning, Negotiation, Problem Solving, Interpersonal Skills, MS Office, English Proficiency, Chinese Proficiency, Customer Service

Industry

Financial Services

Description
Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time Perform phone dunning and/or reminder message to delinquent clients in professional manner Communicate and monitor performance of appointed external parties including debt collection agencies, etc. Liaise with different internal parties in resolving disputes and outstanding accounts Prepare debt collection status report Provide general administration and clerical support to the team Handle enquiries related to collection matters Participate in ad-hoc projects as assigned Tertiary education, or equivalent qualifications at HKQF level 3 Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations Proficiency in both English and Chinese Strong self-motivation, with ability to work independently and under pressure Good interpersonal, negotiation and problem-solving skill Maintain a positive, empathetic and professional attitude toward customers at all time Proficiency in MS Office Immediate available is highly preferred Attractive remuneration package Career progression opportunities Discretionary performance bonus Medical & Dental insurance Birthday leave Anniversary leave Study leave Study subsidy scheme Employee property loan / personal loan scheme Numerous other staff benefits
Responsibilities
Monitor post-loan cases to identify overdue repayments and perform professional phone dunning to minimize credit losses. Coordinate with external debt collection agencies and internal parties to resolve disputes and prepare status reports.