Credit Control Executive at NTUC INCOME INSURANCE COOPERATIVE LIMITED

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Control, Debt Recovery, Account Receivables, Discrepancy Resolution, Communication, Interpersonal Skills, Analytic Skills, Ms Excel, PowerBI, Power Query, Coding, Organization, Attention To Details, Multi-tasking, Process Improvement

Industry

Insurance

Description

Responsibilities: * Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications. * Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders. * Prepare reminder letters or appointment letters (if necessary) * Prepare and perform/ allocate premium payment updates * Prepare monthly/quarterly updates and analysis on outstanding cases * Monitor all accounts for possible bad debt write off * Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting. * Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships * Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved * Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties * Perform statement reconciliation in a timely manner * Achieve productivity, efficiency and quality in recovery work done * Performs update of standard operations procedures * Collaborate with Business Owners and IT on systems enhancements/ projects * Initiate process improvement initiative, supports and participates in system enhancements and testing * Provide assistance to the Superior/ team lead and support the operational business as required. Requirements * Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge * Good Analytic skill * Preferably knowledge in PowerBI, Power Query, coding skillset * Good knowledge in Ms Excel * Proactive, good interpersonal, communication and analytic skills * Highly organized, attention to details * Fast learner who is able to multi-task * Pleasant, positive personality, enjoy collaborating with others and a team player

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Responsibilities

The executive is responsible for prompt collection of outstanding debts through recovery activities, monitoring overdue accounts, and investigating transaction discrepancies. They will also prepare various reports, analyze outstanding cases, and liaise with stakeholders to reduce credit exposure.