Key Responsibilities:

• Lead, manage and develop the credit control team, ensuring individual and departmental targets are achieved.
• Oversee the end-to-end credit control function, driving timely cash collection and maintaining strong control over outstanding debt.
• Develop and implement effective credit control strategies, policies and procedures to support the continued growth of the Scottish business.
• Monitor aged debt and debtor performance, identifying trends, managing risks and implementing appropriate action to minimise exposure.
• Take ownership of escalated accounts, negotiating payment arrangements and resolving complex queries and disputes.
• Work closely with senior management, finance, sales and operational teams to ensure a collaborative approach to credit management and cash flow optimisation.
• Produce and present regular management information, including aged debt analysis, cash collection forecasts and key performance indicators.
• Review and enhance existing credit control processes, identifying opportunities to improve efficiencies, strengthen controls and support scalability.
• Oversee customer credit assessments, credit limits and payment terms, ensuring appropriate risk management procedures are followed.
• Build and maintain strong relationships with internal and external stakeholders, ensuring a professional and commercially focused approach to customer account management.
• Ensure the credit control function operates in line with internal policies, procedures and relevant regulatory requirements.
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