Credit Control Manager, Finance - London
Job Description

DESCRIPTION

The Manager – Credit Control will be responsible for full life cycle accounts receivable management for our portfolio of brands, in a fast-paced, high volume, customer centric, metrics driven environment.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience
• A track record of commitment to prior employers
• Strong track record of experience within consumer and/or commercial Accounts Receivable, finance operations, finance contact centre or other call centre operations.
• People management through several cycles and within a business-to-business collections environment or high transactional environment.
• Experience managing/administrating Fortune 3,000 level customers.
• Leadership and management skills, including the ability to prioritise and control workload of a team, coaching, and mentoring on professional development.
• Creative problem solving, attention to detail, objectivity and the ability to think strategically
• Experience and demonstrated proficiency with Excel to handle large data sets
• Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year-end closing .
• Ideally membership of the Chartered Institute of Credit Management
• Additional language skills (French, Spanish, German) highly beneficial
• Ability to articulate and execute corporate strategy, well-communicated with the ability to influence
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment

• Maintain accounts receivable aging within agreed and accepted parameters. Lead reporting and conversations with Sales leaders on past due customers.
• Lead past due customer offboarding process.
• Lead Aged Debt reporting.
• Review client accounts on an ongoing basis to assess collectability of receivables and to head off potential problem accounts.
• Identify and resolve National accounts issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
• Proactively drive down over 60 days past due balances.
• Manage an outbound call centre which engages with clients who have disputes on their invoice.
• Manage the performance of the Credit Controllers.
• Train and mentor Credit Controllers on performance optimization, customer interaction, product knowledge, and customer service.
• Assist other departments (sales, legal, general accounting) with Accounts Receivable activities.
• Analyse and improve the outbound call centre processes around Accounts Receivables.
• Lead special projects as required by senior management.