Credit Control Specialist at Lumi

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Negotiation Skills, Customer Service, Organizational Skills, Time Management, Attention To Detail, Team Player, Initiative, Drive, Enthusiasm

Industry

Financial Services

Description

Company Description WHO IS LUMI? We’re a leading Fintech small business lender fuelling growth by making finance more accessible. We deliver fast & flexible funding designed to meet the unique needs of Australian businesses. With over $1.5 billion funded since 2018 and backing for 15,000+ small businesses, we're trusted for our speed, high quality service, and tailored approach. WORKING AT LUMI We are building a culture where you can grow and make a difference for customers. We are looking for people to join us on this journey who are passionate, curious and great problem-solvers. We are incredibly proud of our awards, including most recently our Deputy CEO, Anna Hawter, receiving the Finnies’ 2025 Outstanding FinTech Leader of the Year award. We also ranked in the top #3 on the 2024 Australian Financial Review BOSS Best Places to Work Banking, Superannuation and Financial Services list, 2023 Best Workplace Diversity Award by FinTech Australia and the 2022 Empowering Innovation Affie Award. We also ranked #36 among the fastest-growing technology companies in Australia in the 2022 Deloitte Technology Fast 50 Australia. We foster a workplace where everyone feels a sense of belonging and respect and can reach their full potential. If you need any adjustments for a fair recruitment process, please let us know when applying. OUR VALUES Egos at the door We own. We don’t judge. We don’t blame. We are open. We are in this together. We are respectful. See the customer We show up. We understand. We anticipate. We do what we say. We genuinely focus on solutions. Think lean We make things simple. We are resourceful. We understand the problem. We think ahead. Learn to grow We are curious. We challenge. We try. We fail forward. We learn. We try again Job Description THE ROLE ● Negotiate payments and payment arrangements for later stage accounts ● Contacting customers – via telephone, emails & SMS ● Maintaining customer payment records ● Skip tracing & utilising skip tools to locate customers ● Liaising with our internal & external legal team to manage the legal collections process ● Liaising with our third-party field call service to proactively seek outcome on accounts ● Complete ad-hoc tasks as required Qualifications THIS PERSON IS SOMEONE WITH ● Demonstrated experience in a similar role, preferably in commercial collections ● Exceptional negotiation skills ● Strong customer service focus ● Demonstrated initiative, drive, enthusiasm, and a team player ● Excellent organisational and time management skills ● Ability to work well with other people and build good relationships ● High attention to detail Additional Information PERKS & BENEFITS Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, ping pong, rooftop BBQs Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions Community Support: Paid volunteer leave, diversity celebrations, company volunteer days Career & Growth: Advancement opportunities, higher education sponsorship, hackathons

Responsibilities

The role involves negotiating payments and payment arrangements for later stage accounts while contacting customers through various communication methods. Additionally, it includes maintaining customer payment records and liaising with legal teams for collections.