Credit Control Specialist at Your Golf Travel

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Control, Debt Collection, Accounts Receivable, Risk Assessment, Financial Reporting, Communication Skills, Analytical Thinking, CRM Systems, Billing Software, Stakeholder Collaboration, Diplomacy, Financial Risk Analysis

Industry

Travel Arrangements

Description

Your Golf Travel is the worlds largest golf travel specialist providing golf breaks and holidays across more than 3,000 locations in 22 countries, including the UK, Ireland, Europe, and beyond. Since our launch in 2004, we have seen swift expansion and now boast a team of over 180 professionals based in our offices in London, Brighton, St Andrews, and Killarney. Throughout this journey, we have established incredible relationships with our suppliers and customers, created an extensive array of exceptional travel products and experiences, garnered numerous awards... and this is only the beginning! At Your Golf Travel, we are driven by our "Always Going The Extra Yard" values, a set of four core principles that define how we work and who we are. We put the Customer First, Always, using empathy and deep insight to consistently exceed expectations. We believe in the power of the collective to Own it, Together, combining personal accountability with high-pace collaboration to deliver results. Our team is encouraged to Think Smart, Act Bold, challenging convention with an ambitious, entrepreneurial spirit that knows no limits. Finally, we maintain The Expert Edge by constantly evolving, learning, and pushing boundaries to ensure we are always going that extra yard for our clients. Do I need to be a golfer? … Not at all. We primarily operate as a travel company, with golf being just one aspect of our offerings. If you’re eager to learn, we’d be thrilled to equip you with all the knowledge you need about our product; however, we can’t promise you’ll become the next Tiger Woods. What we truly seek is a genuine passion for travel and an eagerness to learn. To optimize our financial health and provide a razor-sharp focus on revenue protection, we are reinstating the dedicated Credit Control Specialist role. This full-time position is solely responsible for managing, tracking, and securing customer Final Balance payments. True to our "Always Going The Extra Yard" ethos, this role isn't just about chasing numbers—it's about how we protect our business and support our customers: Customer First, Always: You will approach final balance collection with empathy and insight, turning potentially difficult financial conversations into positive customer experiences. Own It, Together: You will take personal accountability for reducing overdue debt, collaborating seamlessly and quickly with Sales and Operations to ensure our payment timelines are clear and consistent. Think Smart, Act Bold: We want you to challenge the status quo. You will look at our existing collection processes, timings, and communication channels with a strategic continuous improvement lens to limit business risk. The Expert Edge: By constantly learning, tracking supplier cancellation windows, and analyzing risk, you will push boundaries to protect YGT's financial health and secure the best outcomes for our clients. What You’ll Be Doing: Proactive Debt Collection: Actively pursue outstanding final balances with customers via phone, email, and other communication channels to ensure prompt payment. Risk Assessment: Evaluate overdue bookings to assess YGT’s exposure to potential supplier cancellation charges and take immediate preventative action. Cross-Departmental Collaboration: Partner with the Sales and Operations teams to align and improve customer messaging, ensuring clients strictly adhere to YGT’s terms, conditions, and payment timelines. Reporting & Analytics: Generate and maintain regular, accurate reports detailing overdue final balances, collection statuses, and action plans. Escalation Management: Identify high-risk accounts and escalate them efficiently to management to facilitate timely decisions regarding booking cancellations or amendments. Reporting: Provide insightful reporting and analysis on ways of working to improve our Credit Control workflows What We’re Looking For: Proven Experience: Prior experience in Credit Control, Debt Collection, or a high-volume Accounts Receivable environment. Communication Skills: Exceptional verbal and written communication skills with the ability to navigate difficult conversations with diplomacy, firmness, and tact. Analytical Mindset: Strong attention to detail with the ability to assess financial risk (specifically around supplier cancellation terms). Collaboration: A team player who can work seamlessly across departments (Finance, Sales, and Ops) to implement new processes. Tech Savvy: Proficient in financial/billing software and CRM systems, with a knack for identifying how digital tools (like payment links) can speed up collection. 🌟 Why Join Us? 🏖 Annual Leave – 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year. ✈️ Amazing Travel Perks – Enjoy familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels. 🏆 Recognition & Rewards – Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans. 🏌️ Exclusive Brand Discounts – Save on top golf and sports brands, including Taylormade, Under Armour, and Ping. 💪 Health & Wellbeing – Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme. 🚗 Sustainable Travel Benefits – Access our Electric Car scheme with Octopus EV and make your commute greener. 📈 Growth & Development – Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team. Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Ready to help us deliver world-class travel experiences? Apply now and go the extra yard with us.

Responsibilities

The role is responsible for managing and securing customer final balance payments to protect the company's financial health. This includes proactive debt collection, risk assessment of overdue bookings, and collaborating with Sales and Operations to improve payment workflows.