CREDIT CONTROL TEAM LEADER – HOME-BASED WITH VISITS TO OUR OTHER BUSINESS LOCATIONS AS REQUIRED.

Marlowe Fire & Security is the fastest-growing fire & security business in the UK. From initial design, supply, and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect, and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Credit Control Team Leader on a Hybrid basis.

• Basis salary up to £35,000
• Royal London Pension
• Life Assurance 4x Salary

WHO WE’RE LOOKING FOR

Marlowe Fire & Security considers our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• A Professional business approach
• The ability to work independently and a desire to learn
• Excellent administration and computer skills
• Customer-focused with the ability to resolve customer queries
• Analytical approach
• Experience in analyzing data using Microsoft Excel, Microsoft Outlook, and Microsoft Teams
• Proficient in Excel spreadsheets
• Strong organisational skills
• High attention to detail and The ability to handle multiple priorities with a structured approach
• Experience of Sage Line 200, Cash4Windows & Credit Hound preferred

KEY RESPONSIBILITIES

• Direct day-to-day management of Credit Controllers
• Responsible for the team’s monthly cash collection and quarterly reduction of aged debt targets.
• Undertake monthly 121s and yearly appraisals.
• Train & mentor team members looking to continually assist with their development.
• Demonstrably reduce the development needs of the team.
• Deputising for the Head of Credit in their absence, providing key reports.
• Take ownership of complex accounts to obtain payment where appropriate.
• Oversee the collection process and ensure team members are adhering to the process agreed.
• Ensure that the team is working to meet KPI’s both team and individual.
• Use credit checking procedures to approve credit account applications & review existing credit limits where required.
• Liaise with customers and internal departments to resolve queries in a timely and professional manner.
• Assist the Senior Credit Control Manager in the day-to-day running of the credit control team.
• Any other ad hoc task as and when required.

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basis salary up to £35,000
• Company Mobile Phone & Laptop
• Royal London Pension
• Life Assurance 4x Salary
• Free, secure on-site parking
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Paid Recommend a Friend Scheme (up to £1,000 per successful recommendation)
• Paid Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Development and progression opportunities
• Working hours are Mon - Fri 8.30am till 5pm with a 45 minute lunc