SKILLS AND EXPERIENCE

• Minimum of 3 years credit control experiencet
• Minimum of 3 years supervisory experience
• Intermediate/Advanced Excel skills
• CICM qualification desirable
• Experience of product release decision-making
• Excellent communication skills and demonstrably effective negotiation skills
• Strong organisational and time-management skills
• Highly self-motivated and adaptable to change
• Able to display and promote a proactive, positive, professional team atmosphere and engage with company values.
  Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
  We are an equal opportunities agency and welcome applicants from all backgrounds.
  We are acting on behalf of the client as an Employment Agency in relation to this vacancy
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£35,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking

Work Location: In perso

• Organise the day-to-day tasks and resources across the team to ensure objectives are met
• Perform monthly 1-2-1 reviews with team members to identify any development, coaching and training needs
• Monitor KPIs to ensure the team is meeting targets and provide additional support as required
• Produce and review KPIs such as cash allocation, dispute resolution, inactive account reconciliations, outstanding payment plans, unpaid invoices
• Ensure all processes achieve set SLA’s as per compliance and company requirements
• Encourage Credit Controllers as to how queries and distressed accounts should be addressed, assisting the Credit Control Manager to promote best practice
• Monitor and assist team members to resolve disputed invoices
• Monitor and assist completion of credit approval checks for new and existing customers
• Monitoring and actioning of limited company notifications
• Assist Credit Control Manager in the review, update and implementation of credit control procedures across the department and business
• Monitor and attend Credit Control/BDM fortnightly reviews
• Provide organisation for and attend monthly debt reviews and ensure action points are followed up
• Attend regional meetings and promote as and when required
• Provide cover, where necessary, for Credit Controllers when absent
• Adherence and promotion of the department’s GDPR policies
• Other ad hoc duties including covering other departmental roles and tasks as required