THE ROLE

Reporting into the Head of Transactional Services, the role of our Credit Controllers is ultimately to collect our cash in a timely manner whilst minimising our business to bad debts.
You will be expected to do this in a collaborative manner, working with all of our internal and external stakeholders to ensure that we deliver the highest level of customer service whilst achieving our targets.

RESPONSIBILITIES:

• Managing your portfolio of customers to ensure that our customers pay to the agreed payment terms.
• Providing the highest level of customer service to internal and external customers.
• Dealing with a high volume of customers on the telephone.
• Maintaining customer records to ensure there are no delays in receipt of invoices/statements.
• Updating our accounts receivable system, Credit Hound, with the records of all collection activity carried out.
• Processing card payments.
• Issuing electronic direct debit mandates and entering them onto our operating system.
• Issuing copy invoices to customers on an ad-hoc basis.
• Building a rapport with customers.
• Handling statement reconciliations and building WIP statements to ensure we communicate effectively with customers.
• Escalate any concerning issues to your immediate line manager, the Credit Control Team Leader.
• Managing any queries through our query management system.