We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.

• Maintaining aged debt at agreed levels.
• Make proactive outbound phone calls to customers that are in arrears
• Respond to complex external and internal client correspondence and maintain excellent working relationships with clients and sales teams.
• Administration of liquidation paperwork.
• Ensure that the telephone service standard is met i.e.: logged into the phones 80% of their time to take inbound calls and answering group chat messages.
• Undertake the processing duties necessary to ensure administrative processes are completed in an accurate and timely manner.
• Identify barriers to customer service – investigate root causes to problems, make recommendations to improve current processes.
• Handle enquiries via the ZenDesk queue primarily, actioning client tickets, and fielding any unrelated queries to the relevant department
• Contribute to the achievement of team targets related to outstanding invoices
• Ensure that customer queries are dealt with promptly and resolved to the client’s satisfaction. Lodging sales force cases when required on varying requisitions. Assisting in Dispute resolution by acting as the intermediary between the business and clients via e-mail and outbound calls.
• Working on different CRM’s with the collection process.