2. COMMUNICATION SKILLS

2.1 Communicate appropriately with colleagues and other members of the health care teams to ensure a quality service is provided to all while constantly striving for excellence in patient/customer care.
2.2 Communicate in a manner that avoids antagonism, reduces conflict and prevents undue anxiety.
2.3 Recognise limitations and seek assistance where necessary.
2.4 Attend and contribute to appropriate meetings.
2.5 Accept constructive advice when appropriate.
2.6 Report all incidents immediately, which may adversely affect a patient, colleague or the Blackrock Clinic.

ROLE PURPOSE

• Maintain the Irish Life Health and Garda insurance ledgers by actively reducing aged debt and maximising cash collection in an efficient and timely manner
• Preparing, reconciling and posting of weekly insurer payments
• Point of contact for Irish Life Health & Garda accounts
• Dealing with patient, Consultants and staff queries in a professional and courteous manner.