About the role
Amazing infrastructure isn’t the only thing that gets built here. Incredible careers do too.
Join our Accounts Receivable team as a Credit Controller and you can build something to be proud of!
This role is based in our Newcastle office on a hybrid work pattern

What you’ll be doing

• Chase and collect outstanding debt on assigned regional ledger
• Chase and collect overdue invoices as per the required service level agreement
• Resolve invoice queries in a timely manner
• Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
• Weekly reporting on account and ledger status
• Escalate problematic accounts to the credit control manager as required
• Work with colleagues within the Accounts Receivable team to handle inbound calls
• Maintain good knowledge of ERP and other systems
• Support team members with workload during time of absence or high activity, to ensure business needs are met

Who we’re looking for

The following qualities are essential:

• Effective time management skills
• Excellent communication skills – telephone manner and customer service
• Organised and proactive personality
• Have achieved an A-C grade in Maths, English and IT at GCSE or the equivalent
• Ability to work independently
• Advanced excel/IT skills

The following experience is desirable, but not essential:

• Degree in accountancy, business or other related field,
• Working towards AAT Level 2 or other professional exams e.g. CIMA, ACCA, ICM or,
• Proven collections background in a similar role

Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

What you’ll be doing

• Chase and collect outstanding debt on assigned regional ledger
• Chase and collect overdue invoices as per the required service level agreement
• Resolve invoice queries in a timely manner
• Liaise with the wider finance and commercial teams to resolve queries and issues on overdue debt
• Weekly reporting on account and ledger status
• Escalate problematic accounts to the credit control manager as required
• Work with colleagues within the Accounts Receivable team to handle inbound calls
• Maintain good knowledge of ERP and other systems
• Support team members with workload during time of absence or high activity, to ensure business needs are me

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more