Job title: Credit Controller
Location: Manchester M22 (Hybrid working available)
Hours: Monday to Friday, 37.5 hours per week 9am to 5.30pm, 60-minute lunch
Contract: 9-months initially with potential to go permanent
Salary: 28-30k depending on experience.

ABOUT BCN:

At BCN we unite people and technology to enable organisations to fly.
We believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre – building client relationships for life and fostering a culture where our people thrive.
We are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.
Guided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.
We are delighted you are on this journey with us!
Focus of the role: We are looking for a proactive and ambitious candidate to join our credit control department. Key focus will be on cash collection and debt reduction, working alongside the wider Finance team and stakeholders across the business.

PERSON, SKILLS & EXPERIENCE:

• Excellent Microsoft Excel Skills
• Excellent written and verbal communications skills
• Experience on the rest of the Microsoft package; Word, Outlook, SharePoint and Teams
• Maths & English GCSE’s minimum grade C
• 2 Years minimum experience in a credit control role
• Ability to work individually and as part of a team
• Excellent customer service skills
• Excellent communication skills
• Results/target focused
• Hardworking, persistent, and dependable
• Positive and enthusiastic with a ‘can do attitude’
• Attention to detail
• Motivation and a desire to do a great job and thrive in a busy fast-paced environment
• A team player who knows when to ask for help and is happy to offer support to colleagues

The role includes but is not limited to:

• Contacting customers to ensure timely payment of invoices to meet agreed monthly targets
• Resolving credit control and collections issues efficiently, effectively and professionally
• Managing high volume of emails/calls, both incoming and outgoing, in a timely manner
• Logging queries accurately on our in-house system and following through to resolution
• Reconciling accounts
• Build relationships both internally and with customers.
• Ad Hoc duties when required (Accounts inbox requirements)
• Ensuring the collection process is followed and maintained in a timely manner
• Coordinating and processing monthly direct debit payments, ensuring strict adherence to established procedures