Full job description

Reed are working with a leading healthcare business based in Central Croydon. We have been approached to support them with their aim to hire a new Credit Controller who will work within a dedicated finance team of 5.

The business is considered one of the leaders in their market, and have been in operation for over 30 years and provides a range of care services across the UK. You will be joining a growing and expanding business with an excellent reputation in the sector it operates.

As an experienced Credit Controller, your role will be to support the business in managing the company’s credit, and ensuring timely payments, to support smooth financial operations and a healthy cashflow across their services and ensure accurate billing and invoicing for local authorities, private clients and other stakeholders. As the newly appointed Credit Controller you will manage credit control processes with professionalism, empathy and ideally with an understanding of the regulatory and operational environment within care (this industry sector is not essential).

As the newly appointed Credit Controller, your duties and responsibilities will include :

• Proactively chase outstanding payments in accordance with agreed credit terms.
• Maintain regular communication with commissioners, finance teams, and private clients to ensure timely settlements.
• Monitor aged debt reports, highlight risks, and recommend actions to senior management.
• Implement and maintain robust credit control processes to minimise bad debt.
• Negotiate payment plans where appropriate and escalate overdue accounts when necessary.
• Prepare and issue accurate weekly/monthly invoices for local authorities, NHS bodies, private funders, and self-pay clients.
• Validate care delivery records, fee changes, and funding arrangements prior to billing.
• Ensure compliance with contract terms, frameworks, and commissioning requirements.
• Maintain up-to-date records of service users, funding sources, and billing cycles. • Investigate and resolve invoice discrepancies quickly and effectively.

To be considered for the Credit Controller position, your background, skillsets and experience will include :

• Proven experience as a Credit Controller ideally within the care, healthcare, or social services sector, although this is not essential.
• Strong knowledge of billing cycles, invoicing processes, and debt management.
• Excellent communication skills with the ability to maintain professional and empathetic relationships.
• Strong IT skills, including finance systems and Excel. • High level of accuracy, organisation, and attention to detail.

This role is based out of our client’s Central Croydon office with a hybrid working model available of 3 days in the office, and 2 days working remotely. A salary between £40,000 & £45,000 per annum is available, dependent on experience.