: EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity:

ARE YOU A DETAIL-ORIENTED AND EFFICIENT CREDIT CONTROLLER WITH AT LEAST 2 YEARS OF EXPERIENCE?

Join our team and play a key role in managing customer accounts and ensuring smooth financial operations. As part of our growing company, you’ll be responsible for collections, billing, and supporting customers through financial queries. If you’re an organised, proactive individual who thrives in a fast-paced environment, this is the perfect opportunity for you.
What You’ll Do:

As a Credit Controller, you will:

• Conduct collections and manage the financial maintenance of a customer ledger
• Oversee the sales ledger function for the business
• Provide accurate billing information and process manual billing adjustments in a timely manner, adhering to company policy
• Collaborate with the Customer Service team and Customers to resolve financial queries and disputes
• Take necessary actions when payments are not received
• Strategically review customer accounts and analyse customer data to prevent overdue accounts
• Drive efforts to reduce and eliminate unapplied cash and credit notes in customer portfolios
• Ensure all customer payments owed were verified and correct, maintaining accurate customer account information
• Run the monthly statement process and distribute statements to customers
• Process manual credits and debits and enter them into our internal systems
• Provide support and backup to team members
• Manage daily bank statements across six different currencies and prepare cash allocation in Excel
• Ensure all remittances are electronically filed and matched to payments for allocation
• Liaise with the Credit Control team regarding payment queries
• Enter incoming cash daily into cash books and balance cash books to ensure accurate records

About You:

You will need:

• Essential:

• • Minimum 2 years’ experience in credit control
• Excellent oral and written communication skills
• Strong numeracy and data entry skills
• High attention to detail and accuracy
• Ability to prioritise tasks and meet deadlines
• Intermediate proficiency in MS Excel
• Desirable:
• 
  
  
  
• Nordic language skills

• SAP experience
  Pay Range: GBP £1.00 - GBP £1.00 /Yr

Please refer the Job description for details