Previous unsuccessful candidates need not apply
Role: Credit Controller
Grade and Salary: Grade 5, £26,338 - £30,805
FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)

THE ROLE:

We are looking for a Credit Controller with B2B credit collection experience to join our Accounts Receivable Team. Proficiency in financial systems and Excel (V-Lookup, Pivot tables) is essential.
Responsibilities: Manage HW ledgers, contact customers with overdue debts, liaise with stakeholders, dispatch reminders, handle correspondence, record actions, and ensure timely revenue collection. Contact students with outstanding debts, discuss disputed invoices, participate in process improvements, and handle administrative tasks. Additional tasks include raising invoice requests, cash receipts matching, and creating new customer accounts. The post holder will occasionally undertake other duties as required by the line manager.
Liaising and Networking: Liaise with university departments (finance, student services, academic) and external entities (auditors, agencies) for billing accuracy and compliance. Participate in finance committees, working groups, and external forums. Occasionally lead small project teams.
Service Delivery: Generate invoices, oversee accounts, ensure timely payments, collaborate with departments to resolve billing issues, engage in cash collection, negotiate payment terms, and implement debt reduction strategies. Ensure customer-focused services.
Standards and Decision Making: AR Manager sets overall standards. Role-holder plans and organizes workload, prioritizes tasks, and adapts to urgent issues to meet goals.

LIST OF TYPICAL TASKS AND DUTIES:

• Manage HW ledgers
• Contact customers with overdue debts
• Liaise with internal and external stakeholders
• Dispatch reminders promptly
• Handle correspondence, calls, and emails from debtors
• Record actions and schedule reviews of outstanding debt
• Control and collect all revenues within targets and timescales
• Assist in collecting tuition fees and non-fee debts
• Contact students with outstanding debts
• Discuss disputed invoices with university staff
• Ensure compliance with financial regulations
• Participate in process improvement initiatives
• Perform related administrative and credit control tasks
• Conduct ad-hoc reporting and investigations
• Raise invoice requests
• Match cash receipts
• Create new customer accounts
  The post holder will, from time to time, be required to undertake other duties of a similar nature as may reasonably be required by his/her line manager.