Credit Controller - Invoice Finance at Metro Bank PLC
Basildon, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

11 Jul, 25

Salary

0.0

Posted On

05 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Banking/Mortgage

Description

Team Commercial & Private Banking
Location Basildon
County Essex
Ref # 23165
Closing Date 11-Jul-2025
We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
This role requires to be office-based in Basildon twice per week.

OUR PROMISE TO YOU…

  • We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
    Important Footnote
    Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Responsibilities
  • Monitor and maintain ledger performance, taking any appropriate action quickly to prevent ageing
  • Respond to ledger changes to ensure funding levels are always appropriate
  • Dispute management
  • Build and maintain customer relationships and provide an amazing service, including complaints handling where appropriate
  • Liaise with customers to resolve queries and obtain necessary paperwork when required
  • Attend customer visits with Relationship Managers/Relationship Directors
  • Build and maintain strong internal relationships in order to work together to enhance the customer experience and protect the Bank from loss
  • Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes
    And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
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