Credit Controller - Nutrition

at  THG

ABOUT THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

REQUIREMENTS:

• Proven track record of credit control experience gained from fast paced environment – preferably Finance Shared Service Centre
• Office IT literate, preferably with intermediate MS Excel skills
• Sage or other ERP system’s knowledge
• Understanding of Credit Control Practices
• Confident of communicating by Telephone or email
• Meticulous approach and attention to detail
• Excellent attention to detail
• Positive ‘Can-Do’ Attitude
• Fluent in English, verbal and written

ABOUT THE ROLE

Reporting into the Team Leader, the Credit Controller role is accountable for the day to day Credit Control of Sales Ledgers within THG.
The role is cross-functional with AR, AP, Finance and other THG internal functions and requires the ability to fully support OTC functions, ensuring all monthly and weekly schedules are completed on time, including any reporting information that may be required.

RESPONSIBILITIES:

• Proactively taking ownership of weekly and month end reporting of designated customer ledgers. This includes but not limited to: Month End Dashboards, creation of new weekly ledgers, credit limit reports, stop over reports. Working collaboratively with Senior Credit Controller to ensure reports are completed to a required standards and deadlines met.
• Daily, pro-active ledger management
• Order management workflow control
• Taking appropriate actions to clear stop-over report and follow escalation process when needed
• Proactively working with the relevant Sales Divisions to provide Key Customer support and excellent Customer Relationship Account Management
• Complete weekly/ monthly audit when required
• Effectively analyse process workflows and proactively engage in process improvements when needed
• Provide Excellent Customer Service
• Working to Team and Individual Targets
• Effectively communicate with Team Leaders and provide support to the Team Leader Group when needed