POLICIES AND PROCESSES

• Comply with Firm and Revenue Control team processes and, where required, assist with their development and implementation.
• Contribute to the on-going process of policy development, review and maintenance as required.
• Have awareness of Solicitors confidentiality rules and Accounts rules

ABOUT US

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it’s fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

• Services in India are provided by a relationship firm

ROLE PROFILE

We have an exciting opportunity for a Credit Controller (internally known as Revenue Controller) to join our Finance team. This is a permanent position based out of our central Bristol office with some hybrid working. The hours of work are 9am to 5pm, Monday to Friday with the flexibility to meet deadlines as required.

ROLE DESCRIPTION

To undertake all aspects of revenue control for allocated practice groups in accordance with established operational processes and policies.
To help maintain lockup at acceptable levels for those allocated practice groups, encouraging good billing and debt collection behaviour from partners and lawyers, including billing aspects such as WIP chasing, bill production and bill cancellations for your allocated practice groups where relevant to the main purpose.

KEY RESPONSIBILITIES:

Reporting into the Revenue Collections Manager, this role will be responsible for the cash collections for key clients and mainly for the Property and Real Estate department.

SPECIFIC RESPONSIBILITIES WILL INCLUDE:

To take responsibility for the Property and Real Estate department of Osborne Clarke clients, establishing priorities to ensure maximum recoveries including regular meetings and feedback with the Practice Group Head & Operations Director, attendance at meetings, liaison with partners and other lawyers and the provision of information.
To recover outstanding monies through a combination of credit control techniques such as telephone, emails, chasing letters, statements.

To pro-actively remove obstacles in the way of payment e.g.:

• By identifying key client gate keepers who can authorise payment
• Acting as a point of liaison between solicitor and client when a dispute or query is raised and assist with resolution at the earliest opportunity
• Being aware of client money held when contacting the client regarding settlement
• To assist Manager and team in reaching target given by firm on cash collection each month
• The early identification of debt and WIP that is at risk, working with the Collections manager to ensure recovery
• To maintain accurate records of client contact on credit control software.

Whilst you will have a particular focus, you will also assist with the following (non-exhaustive):

• Request processing bills, credit notes, bill cancellations & write-offs through billing team
• The allocation of money received and processing thereof
• The provision of performance feedback on partners and other lawyers
• Ensuring that the client and matter records are accurately maintained
• Respond quickly and appropriately to requests and ensure that the relevant people are kept up to date on progress
• Carefully prioritise requests. Ensure that, if any non-standard work is undertaken, it does not negatively impact on provision of core services
• Play an active and constructive part in the team