SKILLS & PERSONAL ATTRIBUTES

• Minimum 3 years credit control experience up to Legal.
• Ability to organise own workload in line with urgency of task.
• Demonstrate a high level of attention to detail.
• Willing to work collaboratively with other colleagues both within the Finance department, the wider company and all external partners.
• Confident, professional and timely in all communication with customers and colleagues to ensure customer standards and internal SLAs are met.
• Be capable of adapting from setbacks and be reflective of past failures and to show confidence in recommending enhancements for self, team and the wider business.

WHY PAL HIRE?

At PAL Hire, we’re more than just a hire company – we’re a team committed to providing top-notch service to our clients. Here’s why you should love being part of it:
Passionate Customer Care: Our focus is on building lasting relationships with our customers. We believe in going above and beyond to meet their needs and ensure their satisfaction. If you have a knack for solving problems and a genuine passion for customer care, you’ll fit right in!
Endless Opportunities: With thousands of products from a wide range of suppliers at your fingertips, you’ll have the opportunity to offer our customers tailored solutions to meet their exact needs. Whether it’s for a construction site, an event setup, or any other project, you’ll have the tools and support you need to succeed.
Autonomy and Support: We trust our team members to do their job without micromanagement. You’ll have the freedom to take ownership of your work while knowing that support is always available when you need it. Plus, with a supportive team backing you up, you’ll have the opportunity to learn and grow every day.
Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. That’s why we offer a standard 9-5 schedule, giving you time to pursue your passions outside of work, whether it’s boxing, equestrian sports, or any other hobbies you enjoy.
Continuous Growth: With a process-driven approach and a commitment to excellence, we’re always looking for ways to improve and grow. Whether you’re stepping up to new challenges or exploring new opportunities, you’ll have the chance to develop your skills and advance in your career.

ROLE PRIORITIES

The Credit Controller will be responsible for the collection of outstanding debt and management of a defined section of Aged Debt within the business; this is to be completed within credit terms.
The Credit Controller will report to the Operational Finance Manager on a weekly basis regarding progress on outstanding debts and activities undertaken as part of the role.

ROLE OBJECTIVES & RESPONSIBILITIES

• Apply legal changes to customer records as per current company process.
• Collection of outstanding monies due to the business up to Legal Action.
• Encouraging any customer without any Terms to sign up for DD Collection.
• Maintain accurate and detailed records of activity on company financial system.
• Where appropriate and with authorisation from the Operational Finance Manager negotiate customer payment plans recording plans accurately on system, communicate agreement and expectations with the customer. Ensuring agreed payment plans are discharged as per agreement or revert to normal company collection process.
• Working the credit control administration team to ensure customer disputes are logged and resolved within company SLAs, providing updates to customers on any disputed invoices when contacting the customer for collection of non-disputed invoices.
• Authorising order conversion for customers over credit limit.
• Provide weekly report on outstanding and overdue debt to Operational Finance Manager, specifying potential risk.
• Report on own weekly activity as outlined by Operational Finance Manager.
• Assist Credit Control Administrator as requested.
• Any other ad hoc duties as requested.
• Work in conjunction with our company values of integrity, innovation, collaboration, aspiration and appreciation.
• All tasks to be carried out in line with the relevant and applicable company policies in place at the time.

APPLY FOR THIS ROLE

We try to reply to all applicants, but when we receive high volumes it can take some time, so please bear with us.