DESCRIPTION

We are seeking a dedicated and detail-oriented Credit Controller to join our team. With over 50 office and workshop properties across the UK, we require someone to work in the Credit Control Team on managing the credit risk across our portfolio.
This role will work closely with Site and Area Managers to proactively manage arrears, resolve customer disputes, and escalate accounts through collections and litigation processes where appropriate. This is a hands-on role involving both telephone and written communication, requiring a confident, professional approach to customer engagement.
We are looking for 24 hours a week over a 3 or 4 day week. This is a fixed term role for 6 months.

SKILLS, KNOWLEDGE AND EXPERTISE

• Credit Control experience essential.
• Legal experience of pursuing cases to count court is desirable but not essential.
• Intermediate excel experience is essential.

• Ensure the consistent use of Yardi systems -All notes to be kept up to date.
• Monitor and manage the Credit Control mailbox in line with KPi’s.
• Chase delinquent DD failures.
• Ensure site management collection of receivables from customers as they fall due to strict collection targets to achieve.
• Identify and register customer queries on Yardi and monitor progress of queries to their satisfactory resolution.
• Prepare and dispatch monthly chase letters and legal notifications.
• Proactively communicate to site and area management any debt risks and arrange Monthly Aged Debt Review.
• Preparation of “lock out” lists for delinquent accounts.
• Identification and escalation to senior management any risk that may result in material financial loss to Flexspace.
• To provide the highest level of service to all internal and external customers at all times.
• Manage goals for bad debts and overdue debt.
• Accurate management reporting of company performance against agreed KPI’s is completed to agreed timescales.
• Review of Tenant Deposits levels to cover outstanding sums.
• To review the Debt Portal/or the load new accounts.