We have an opening in our Credit Management department for a Credit Controller . You will need to be experienced in dealing with customers over the telephone, be computer literate and be able to pick things up quickly. Experience within credit control would be an advantage but not essential; however experience of dealing with high call volumes in a customer service capacity (not retail) and an understanding of the credit function is essential in order to be trained in this role.

ESSENTIAL REQUIREMENTS:

• Previous credit control or sales ledger experience an advantage however not essential as training will be provided
• Excellent written and verbal communication skills
• The ability to work as part of a team and individually
• Computer literacy in application of Microsoft Word, Excel, Outlook and the ability to pick up bespoke systems
• Self motivated individual with ability to work under pressure
• Customer focused/drive to deliver improved customer satisfaction
• Good organisational skills
• Numerate
  Monday - Friday 9am - 5.30pm (onsite)
  23 days holiday (increasing to 25 days)
  Birthday off as extra holiday
  Job Types: Full-time, Permanent
  Pay: £27,000.00-£30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you live within a commutable distance to Deeside and happy to work onsite 5 days a week

Experience:

• credit control: 1 year (preferred)
• call handling: 2 years (preferred)

Work Location: Hybrid remote in Deeside
Reference ID: C

• Control specific sections of accounts within the sales ledger as part of a team
• Build relationships with customers and ensure the highest level of service is delivered and maintained and that accounts are kept within Credit Terms
• Facilitate a high level of cashflow and minimise levels of overdue debt in line with set targets and Terms
• Work with all internal departments in resolving customer discrepancies in a timely manner
• Assist in managing cash allocation correctly as per customer payment advise and instructions
• Maintain accurate and up to date customer details
• Facilitate customer information requests as demanded by customer including statements and document copies