RealVNC® is the remote access platform for engineers looking for the most reliable and the most secure solution built by the creators of VNC® technology. Over the last 25 years, as the inventors of VNC®, we’ve enabled a global workforce to work wherever works and created the remote access market. Our software is used by hundreds of millions of users worldwide including IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.
Our lead product, VNC Connect, allows users to connect securely to a remote device anywhere in the world, see its screen in real-time, and take control as though sitting in front of it. The product has been deployed across a myriad of use cases, from remote support through to deploying the software onto connected devices such as medical ventilators, set-top boxes, heavy industrial machinery and more.
Backed by leading mid-market private equity firm, Livingbridge since 2021, we are investing in our people to support our highly ambitious growth plans. As part of our people strategy to develop our next generation organisation, we are looking to add new team members that are integral to the success of the business, committed to delivering high quality results, collaboration and innovation to help accelerate company growth.

POSITION:

We’re looking for an enthusiastic and experienced Credit Controller to join our growing Finance team. In this role, you’ll collaborate closely with a wide range of internal and external stakeholders including; our customers and our Finance and Revenue teams. You will be responsible for a wide range of credit control tasks and will play a fundamental role in ensuring our revenue is collected in an accurate and timely manner and that our customers have a positive purchasing experience.
Working as part of a small and experienced team, this role is a great opportunity to get involved in other tasks including working with our Export Control team, supporting month-end tasks and managing some of our internal finance processes.

Key responsibilities of this role will include;

• Processing customer payments across accounting systems
• Aged receivables monitoring and chasing overdue payments
• Responding to customer queries and information requests
• Liaising with internal sales and customer service teams
• Managing debt recovery cases through external debt collection agency
• Managing submissions to customer supplier portals
• Internal reporting relating to credit control
• Supporting Export Control team (e.g. checking customer sanction screenings)

As we’re a small team the role will also include some responsibilities outside of credit

control:

• Managing company card expense transactions and monthly processing
• Supporting month end close tasks as required
• Providing ad hoc cover for purchase ledger processing

REQUIREMENTS:

You

• Have strong demonstrable experience as a credit controller working with a large customer base.
• Have experience in a customer facing credit control role.
• Are able to manage multi-company debtors ledgers and a range of currencies (inc. predominantly GBP, USD & EUR).
• Are able to use Microsoft Excel to an intermediate level.
• Have strong organisational skills.
• Operate with a high level of attention to detail.
• Demonstrate pro-activity and take ownership of credit control processes.
• Are comfortable working collaboratively with a wide range of teams and stakeholders.
• Are confident interacting directly with customers across a range of communication tools.

As well as the above, if you have any of the desired experience below then we’d like to know about it!

• Experience of SaaS / subscriptions would be preferred but not essential
• Familiarity with accounting systems inc. Xero

• Processing customer payments across accounting systems
• Aged receivables monitoring and chasing overdue payments
• Responding to customer queries and information requests
• Liaising with internal sales and customer service teams
• Managing debt recovery cases through external debt collection agency
• Managing submissions to customer supplier portals
• Internal reporting relating to credit control
• Supporting Export Control team (e.g. checking customer sanction screenings