Are you an experienced Credit Controller with a passion for building strong relationships and driving results? Do you thrive in a fast-paced environment where your skills in managing receivables and minimising aged debt make a real impact? If so, we want to hear from you!

ABOUT THE ROLE

As a Credit Controller, you will play a pivotal role in ensuring the effective and efficient management, monitoring, and collection of receivables. Your focus will be on maximising cash collection, minimising aged debt, and fostering strong relationships with key stakeholders.
The role offers the opportunity for home working and will require you to work from our Birmingham Branch once a fortnight for team meetings.

KEY RESPONSIBILITIES:

✔ Daily Action Plans: Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments.
✔ Customer Engagement: Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets.
✔ Cash Forecasting: Complete monthly cash forecasting, pre-call customers, and escalate high-risk concerns to relevant account owners.
✔ Dispute Resolution: Collaborate with stakeholders to identify, flag, and resolve disputes promptly.
✔ Customer Meetings: Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders.
✔ Account Management: Place accounts on hold when necessary, review for legal action, and monitor overtrading to mitigate risks.
✔ Communication: Respond to emails promptly, ensuring customer account information is accurate and regularly updated.
✔ Order Release Requests: Review requests within guidelines and make payment requests to reduce exposure.

To succeed in this role, you’ll need:

• Previous credit control experience
• Strong communication skills and a professional telephone manner.
• The ability to build long-term relationships with internal and external customers.
• Excellent prioritisation and workload planning skills.
• A customer-focused mindset to deliver the best service offering.
• Commercial awareness and understanding of business requirements.
• A positive, can-do attitude with a willingness to learn.
• Proficiency in Excel, including v-lookups and pivot tables