Full job description

Credit Controller

Based in SW1

Temporary (approx. 3 months)

Full-time, Monday to Friday (hybrid following training)

Up to 5 years' relevant Credit Control experience

We're currently recruiting for a Temporary Credit Controller to join a busy and hardworking team based within the Media Industry.

This is a great opportunity for someone with solid, hands-on Credit Control experience who is confident managing the day-to-day fundamentals of the role. You'll be looking after a manageable ledger, building relationships with customers and helping to keep payments on track.

The role

You'll be responsible for managing outstanding customer accounts and making sure payments are received within agreed terms. This will involve regular contact with customers by telephone and email, keeping account records up to date and working with internal teams to resolve any issues holding up payment.

Your responsibilities will include:

• Managing a smaller ledger of outstanding customer accounts
• Contacting customers by phone and email to follow up overdue invoices
• Sending invoices and statements where required
• Keeping accurate and detailed notes on customer accounts
• Responding to account queries and following up on outstanding issues
• Working with colleagues to resolve invoice disputes and payment queries
• Monitoring aged debt and escalating potential bad debts where appropriate
• Maintaining accurate customer information across internal systems
• Building positive working relationships with customers while remaining confident when chasing payment
• Handling incoming calls and dealing with queries professionally and efficiently
• Supporting general day-to-day Credit Control activity as required

About you

We're looking for someone with up to 5 years' hands-on Credit Control experience who understands the basics of managing a ledger and collecting outstanding debt.

You'll ideally have:

• Previous experience in a Credit Control or Accounts Receivable role
• Confidence speaking to customers about outstanding payments
• Good attention to detail and accurate administration skills
• Experience using Excel
• Previous experience with Sage
• The ability to keep organised records and manage your workload effectively
• A professional and approachable communication style
• The confidence to work independently while being part of a busy team
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