Full job description

Venn Group have partnered with a leading Private Hospital in central London, who are looking for an interim Credit Controller to help clear a backlog of debt. The role will last for an initial 6 months, but there could be opportunity of extension/permanent work for the right candidate.

The role will offer hybrid working (2/3 days per week on-site) and would be looking to start immediately.

Applicants must have Credit Control experience in a Private Healthcare setting, specifically chasing PMI & Self-Pay debt.

Responsibilities:

• Analyse, prioritise, and clear aged debt across PMI and self-pay accounts
• Work directly with insurers to resolve queries, secure authorisations, validate coverage, and chase overdue remittances
• Contact patients with sensitivity to arrange payment, set up plans and resolve disputes
• Collaborate with clinical, admissions, and billing teams to correct coding errors, missing documentation, or misaligned charges that delay payment.
• Produce clear weekly reports on backlog reduction, risks, disputes, and expected recovery timelines for senior finance leadership.
• Identify root causes of debt build-up and recommend practical fixes to prevent future backlogs

Requirements:

• Proven experience managing PMI and self-pay debt within a private hospital environment.
• Immediate Availability to start a new role
• Confident in high-volume collections, dispute resolution, and negotiating payment plans.
• Comfortable using hospital billing platforms, patient administration systems, and reconciliation tools.
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