DESCRIPTION

To pursue settlement of a case load of pre-litigation credit hires file in accordance with agreed cycle times and spend targets, ensuring Client Guidelines are adhered to. It is important that the job holder can quickly review files and formulate an initial Strategy, commence early telephone negotiations with Credit Hire Organisations and Third Party Solicitors and liaise with Insurers where necessary.
This role will suit not only experienced Paralegals, but individuals who have experience in the Credit Hire sphere, to include in Insurance Companies.
Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. Keoghs Northern Ireland has grown year on year since inception in the local market in 2019 and now has over 50 staff solely dedicated to defendant insurance litigation services. The strong and well-respected reputation of our experienced team has been recognised in the Legal 500 and Chambers Directories.
We work in partnership with our insurance clients and their policyholders, providing a supportive team focused approach, resulting in excellent outcomes. There is a great team ethos within our Northern Ireland office, where we encourage personal development and wellbeing. We offer hybrid working and a relaxed dress code, and we pride ourselves on our agile working policy. Our team is friendly and supportive, and there are opportunities to become part of our social committee, participate in charity events and to get involved in client development initiatives.

KEY ACCOUNTABILITIES

• Reviewing pre proceedings files, noting and abiding by Client Guidelines.
• Formulating, implementing and updating strategies as necessary.
• Delivering market leading indemnity spend and strong results for clients.
• Robust negotiations with Credit Hire Organisations and Third party Solicitors.
• Using current legal doctrine and case law strategies to expedite settlement.
• Where appropriate building strong working relationships with insurer clients.
• Proactive handling of cases to avoid complaints or other issues.
• Ensuring tasks are carried out as per Schedule in Case Management System.
• Ensuring files are kept within ISO 9001 guidelines.
• To ensure compliance with the LSNI Regulations.

EXPERIENCE, SKILLS AND QUALIFICATIONS

• Some experience of handling Pre-litigated claims is essential.
• Specific experience of handling Pre-Litigated Credit Hire Claims is highly desirable.
• Educated to A Level standard or equivalent, with a degree being desirable.
• Ability to use own initiative.
• Ability to plan and prioritise workloads, keep to deadlines and work under pressure.
• Excellent listening and verbal communication skills.
• Excellent analytical skills and attention to detail.
• Good telephone negotiation skills.
• Ability to follow work processes and keep to Strategy.
• Ability to recognise when sensitivity and tact are required.
• Ability to make decisions and remain calm under pressure.
• Ability to effectively work within a team.
• Confidence to take initiative to innovate and adapt to changing situations.
• Confidence to seek advice and guidance when dealing with new tasks.
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred.

Please refer the Job description for details