ABOUT THE ROLE

As a Credit Management Specialist, you’ll manage and recover outstanding customer debt for an allocated portfolio. Whether you’re speaking directly to customers, supporting third-party debt collection agencies (DCAs), or working alongside colleagues to resolve complex accounts, your goal will be to achieve great outcomes for both our customers and the business.
You’ll be a key part of a high-performing, hybrid team based in Tachbrook Park, Warwick, with the flexibility of working from home part of the week.

KEY RESPONSIBILITIES

• Contact customers to resolve overdue accounts and negotiate payment plans
• Handle challenging conversations with professionalism and empathy
• Liaise with DCAs and legal partners to support recovery efforts
• Escalate unresolved issues to relevant departments
• Keep accurate, up-to-date records of all interactions
• Identify deteriorating payment behaviours and raise concerns
• Contribute to improving debt recovery processes
• Report performance metrics to your team lead